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Purchase policy

PURCHASE GENERAL CONDITIONS

These Purchase General Conditions are foreseen prior to the hiring process, they regulate the acquisition of tickets through the website tickets.alhambra-patronato.es property of Patronato de la Alhambra y Generalife

These Purchase General Conditions must be complemented by the General Conditions of Access and Use of this Website set by the Patronato de la Alhambra y Generalife, as well as by any other Particular Conditions or specific hiring that may be established in each case.

The Patronato de la Alhambra y Generalife may modify the current conditions and terms, by publishing such modifications on the Website, so that they may be known by the Users before any on- line purchase of tickets.

Therefore, the User, under his responsibility, must read carefully these conditions, everytime a purschase is carried out on this website.

The User declares to be over 18 and to have the legal capacity necessary to contract through the Website, consequently, to be bound by these General Conditions and Particular Conditions that may be applicable. With respect to all these conditions, the User declares to know, understand and accept them.

Likewise, the User acknowledges and accepts that tickets bought through this Website will be for own consumption, according to the regulations established by the Patronato de la Alhambra y Generalife.

In the case of contracting third party tickets, the consumption of these will be under responsibility of the User acquirer. In this sense, the User accepts these conditions.

FORCE

Tickets purchased will be valid until the visit’s day and regarding the visit of the Palacios Nazaríes until the entrance time.

LANGUAGE

The purchase process can be done in Spanish and English.

PRICES

Prices indicated on the screen are current, except for typographical error. They are set in Euros and are exempt from VAT according to the applicable regulations: Article 20.1.1.14 b) and c) of Law 37/1992, of December 28.

Public visit tickets, when purchased in advance or subject to reservation, will be increased with the management fee established in the service contract that is in force.

 The prices corresponding to activities with other entities refer to the part corresponding to the Patronato de la Alhambra y Generalife, the final price will be the result of adding to this price the parts corresponding to other entities according to what is agreed in the agreement that establishes the concrete activity.

PAYMENT METHODS

Payment of tickets can only be made by credit or debit cards attached to VISA or MASTERCARD.
It is important to emphasize that the confidentiality in the treatment of their data is totally guaranteed, thanks to the encrypted transmission of the information between the User’s browser, the secure server of tickets.alhambra-patronato.es and the financial entities which manage payments.

The Patronato de la Alhambra y Generalife reports that the use of this electronic payment system to acquire tickets is a criminal offense, in the case of:

  • Provide false information from the buyer or card number used as payment method
  • Use data of various people while buying.
  • Provide card numbers that do not match the buyer’s.
  • Use credit or debit cards from other people, taking someone’s identity.
  • Use card numbers generated with computer programs or similar algorithms.

RETURN AND TICKETS CANCELLATION

There is a legal term of 5 days to request the return of tickets purchased online, provided they have not been printed. For the other channels will follow the instructions established for each program.

APPLICABLE LEGISLATION AND JURISDICTION

The current Purchase General Conditions and Particular Conditions that are applicable, will be under Spanish law, which will be applicable to what it is not provided on this contract, as regards interpretation, validity and execution.

Parties expressly waive their jurisdiction and expressly submit to the Courts of Granada to resolve any dispute that may arise in the interpretation or execution of these General and Particular Conditions.

NIF / CIF: Q-1818001-H
Organism: Patronato of the Alhambra and Generalife
Postal Address: C / Real de la Alhambra s / n.