Official ticket sale

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Privacy policy

RESPONSIBLE

Brand-name 
PATRONATO DE LA ALHAMBRA Y GENERALIFE – CIF: Q1818001H, Dir. Postal: C/ Real de la Alhambra, s/n – 18009 – GRANADA – GRANADA. Email: lopd.pag@juntadeandalucia.es

Contact data of the agent in Data Protection 
dpd.pag@juntadeandalucia.es

PURPOSE

Detailed description of the purpose of the treatment: 

We will treat your data for administrative management: issuance of tickets and access control to the complex. Accounting and fiscal management.

STORAGE

Time limits or rules for data storage:

The personal data provided will be stored as long as the relationship with the entity is maintained and its deletion is not requested by the interested party, it will be stored according to the established legal terms in fiscal and accounting matters, during five years from the last communication.
If the purpose of the processing is to sell a service or access through a web platform, we inform you that if this process is cancelled, suspended or cut, your data will be recorded in our database for claims purposes and further than if you wish, you can recover it through our technical support phones.

DECISIONS

Automated decisions, profiles and applied logic: 
The company will NOT make automated decisions, profiles or logic applied to your data.

LEGITIMATION:

Legitimation for execution of a contract: 

Due to the need of the data processing for the execution of a ticket sales contract, in which you are a party, it is stated that the type of contract in question, is the aforementioned contract or the pre-contractual relationship.
As the communication of personal data is a legal or contractual requirement and a necessary requirement to subscribe the aforementioned contract, the interested party is informed that he is obliged to provide personal data, and also that the consequences of not doing so may result in non-provision of the service requested.

RECIPIENTS

During the data processing period no data will be transferred to third parties, except legal obligation.

The Entity has subcontracted some technical services and specialized computer applications, outsourced to third parties. This supposes that the necessary data, at some point, can be processed or transmitted to the information systems, located on local and / or remote servers, of these suppliers with whom it has signed the corresponding contracts of processing and clauses of confidentiality These managers are:

UTE: HIBERUS TECNOLOGIAS DE LA INFORMACIÓN, S.L. Y SICOMORO SERVICIOS INTEGRALES, S.L. con NIF/CIF U99493280

RIGHTS

Legitimation for execution of a contract and y consent of the individual concerned: 

• Right to request access to your personal data.
• Right to request rectification or deletion.
• Right to request limitation of your data processing.
• Right to object to processing.
• Right to data portability.
• Right to withdraw the given consent

Anyone has the right to obtain confirmation if at the Entity we are dealing with personal data concerning them or not. Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, in this case, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected.

In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only store them for the exercise or defense of claims. In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. In this case, the entity will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

For this purpose, you can send a letter to the postal address or the email address indicated above.
In case you feel your rights are violated in relation to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can submit a claim to the competent Data Protection Control Authorityç, Consejo de Transparencia y Protección de Datos de Andalucía, through its website: https://www.ctpdandalucia.es/

ORIGIN OF DATA

The personal data processed in the Entity are supplied by you.

The categories of data processed are: 
• Identification data.
• Postal or email address.
• Transaction data of goods or services