Privacy Policy



Brand-name :

PATRONATO DE LA ALHAMBRA Y GENERALIFE – CIF: Q1818001H, Dir. Postal: C/ Real de la Alhambra, s/n – 18009 – GRANADA – GRANADA. Email:

Contact data of the agent in Data Protection



Extended description of the purpose / s of the treatment:

We will process your data for the management and control of cultural, educational, research and consultation activities, as well as those derived from the regulations on public visits organized by the Alhambra and Generalife Trust, and particularly, for administrative, accounting and fiscal management, security, statistics and their communication and dissemination.


Time limits or rules for data storage:

The personal data provided will be stored as long as the relationship with the entity is maintained and its deletion is not requested by the interested party, it will be stored according to the established legal terms in fiscal and accounting matters, during five years from the last communication. If the purpose of the processing is to sell a service or access through a web platform, we inform you that if this process is cancelled, suspended or cut, your data will be recorded in our database for claims purposes and further than if you wish, you can recover it through our technical support phones.


Automated decisions, profiles and applied logic:

The company will NOT make automated decisions, profiles or logic applied to your data.


Legitimation for execution of a contract:

Due to the need of the data processing for the execution of a ticket sales contract, in which you are a party, it is stated that the type of contract in question, is the aforementioned contract or the pre-contractual relationship. As the communication of personal data is a legal or contractual requirement and a necessary requirement to subscribe the aforementioned contract, the interested party is informed that he is obliged to provide personal data, and also that the consequences of not doing so may result in non-provision of the service requested.


During the data processing period no data will be transferred to third parties, except legal obligation. The Entity has subcontracted some technical services and specialized computer applications, outsourced to third parties. This supposes that the necessary data, at some point, can be processed or transmitted to the information systems, located on local and / or remote servers, of these suppliers with whom it has signed the corresponding contracts of processing and clauses of confidentiality These managers are:



Legitimation for execution of a contract and y consent of the individual concerned:

* Right to request access to your personal data.

* Right to request rectification or deletion.

* Right to request limitation of your data processing.

* Right to object to processing.

* Right to data portability.

* Right to withdraw the given consent.

Anyone has the right to obtain confirmation if at the Entity we are dealing with personal data concerning them or not. Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, in this case, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected.

In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only store them for the exercise or defense of claims. In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. In this case, the entity will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims

If you grant your consent for any specific purpose, you have the right to withdraw the consent granted at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

To do so, you may use the forms provided by the entity, or write to the PATRONATO DE LA ALHAMBRA Y GENERALIFE with NIF/CIF Q1818001H, and registered office at C/ Real de la Alhambra, s/n – 18009 – GRANADA – GRANADA. Correo electrónico:

In case you feel your rights are violated in relation to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can submit a claim to the competent Data Protection Control Authorityç, Consejo de Transparencia y Protección de Datos de Andalucía, through its website:


The personal data processed in the Entity are supplied by you.

The categories of data processed are:

– Identification data.

– Direcciones postales o electrónicas.

– Postal or email address.

-Transaction data of goods or services.